ELYSIANGO FAITH • JOURNEY • IMPACT
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Privacy Policy

How ElysianGo collects, uses, protects, and shares information — designed with privacy-first, safety-first principles.
Effective: 2026-01-13
Last updated: 2026-01-13
Contact: privacy@elysiango.com
ElysianGo Privacy Policy Privacy-first

1. Who we are

ElysianGo is a faith-tech guidance platform designed to support Umrah & Hajj preparation and in-journey reflection.

Important: ElysianGo is not a travel agency, regulator, or religious authority. Content is informational and supportive only. For official guidance, rely on authorized institutions and qualified scholars.

2. Scope

This Privacy Policy applies to our websites, apps, and services that link to it, including ElysianGo mobile releases and web experiences.

3. Information we collect

A. Information you provide

  • Account and contact details (e.g., email) if you create an account or join testing.
  • Support requests and messages you send to us.
  • Optional preferences (language, settings, journey planning inputs).

B. Information collected automatically

  • Device and app metadata (device model, OS version, app version, crash logs).
  • Usage events (screens visited, feature interactions) in aggregated form.
  • Approximate location inferred from IP for security and localization (not precise GPS unless explicitly enabled).

C. Sensitive information

We aim to minimize collection. If features involve sensitive categories, we will provide clear in-product notices and request consent where required.

4. How we use information

  • Provide and operate the service (core app functionality, localization, access).
  • Improve reliability (bug fixes, crash diagnostics, performance optimization).
  • Trust & safety (fraud prevention, abuse detection, platform integrity).
  • Support and communication (respond to support, product updates).
  • Compliance (legal obligations, enforcement of policies).

5. Sharing & disclosures

We do not sell your personal data. We share information only when necessary:

  • Service providers (hosting, analytics, crash reporting) under strict confidentiality.
  • Legal and safety reasons (to comply with law, protect users, prevent harm).
  • Business operations (e.g., corporate restructuring) with appropriate safeguards.

6. Security

We use reasonable administrative, technical, and organizational measures to protect data, including access controls and encrypted transport where applicable.

No system is 100% secure. Please use strong passwords and keep your device protected.

7. Retention

We retain data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data.

  • Access & correction
  • Deletion & portability
  • Objection & restriction
  • Withdraw consent (where processing is based on consent)

To request, contact us at privacy@elysiango.com.

9. Children

ElysianGo is not directed to children under 13. If you believe a child provided personal data, contact us for removal.

10. Cookies & analytics

Our web services may use cookies or similar technologies for security, preferences, and analytics. You can control cookies in your browser settings.

11. Third-party services

Third-party services (e.g., hosting, analytics, platform providers) may process limited data to deliver their services. They are bound by their own policies.

12. International transfers

Data may be processed in countries other than your own. We apply safeguards designed to protect your data consistent with this policy.

13. Changes

We may update this policy from time to time. We will revise the “Last updated” date and, when material, provide additional notice.

14. Contact

For privacy questions or requests, contact:

privacy@elysiango.com