Consultation Contact

Frequently Asked Questions

❓ What is ElysianGo?

ElysianGo is a modern Umrah-Hajj marketplace that connects Muslims with licensed and trusted travel agencies — making spiritual journeys more secure and accessible.

🌍 Do you support multiple languages?

Yes. We offer multilingual support in 12 languages to ensure clarity, comfort, and ease of communication for pilgrims worldwide.

📖 Do you provide educational content?

Absolutely. We share inspirational and educational resources about faith, pilgrimage, and spiritual preparation — designed to uplift and guide your heart along the journey.

🕌 What services are available?

We provide consultation, spiritual guidance, travel information, and an easy-to-use booking system accessible from anywhere in the world.

✈️ How can I book a package?

You can book your Umrah or Hajj journey directly through our simple and efficient online booking system — designed to make every step seamless and worry-free.

💬 How does the consultation work?

You can request a personal consultation in any of 12 available languages,
all through our intuitive digital platform built for global users.

“Guiding every soul towards a meaningful journey to the House of Allah.”

🕋 Does ElysianGo work only with officially licensed travel agencies?

✅ Answer:
Yes. All travel partners listed on ElysianGo are verified and licensed by the Ministry of Religious Affairs of the Republic of Indonesia (Kemenag RI).
We ensure that every agency featured on our platform is registered, reputable, and trustworthy, providing pilgrims with peace of mind and a secure journey of worship.

💳 Can I pay for my Umrah or Hajj package using a Sharia-compliant installment system?

✅ Answer:
InshaAllah, yes. ElysianGo collaborates with trusted partners offering Sharia-based installment plans that are free from riba (interest).
You can complete your payment conveniently through our verified partner channels — guided by transparent and Islamic financial principles.

🛡️ How does ElysianGo ensure financial and service transparency for pilgrims?

✅ Answer:
We apply a trust-based and transparent system — all payments made by pilgrims are channeled directly to verified travel partners through ElysianGo’s secured process.
Additionally, we provide a rating and feedback system, as well as a Verified badge, ensuring accountability and long-term trust between pilgrims and service providers.

💰 What is the refund policy in case of cancellation?

✅ Answer:
Refund policies follow the official terms and conditions of each registered travel partner.
However, ElysianGo guarantees clear and accessible refund information before booking and can assist with mediation or support when necessary — ensuring fairness and transparency for every pilgrim.

📚 Does ElysianGo offer pre-departure guidance or training programs?

✅ Answer:
Yes. Several travel partners provide offline and online manasik (pilgrimage guidance) sessions before departure.
You can also access HajjCademy, an interactive digital learning platform by Elysian AI, designed to help pilgrims understand every ritual and step of Umrah and Hajj in a practical and engaging way.

“Where faith meets guidance — trusted journeys to the House of Allah.”